What to do in the event of an Emergency/ Claim.
All policy-holders have full contact details in their account centre. If you are a member you can Login to your account here.
You should use the services of our assistance company, Northcott Global Solutions Ltd for ALL medical emergency matters, in-patient hospital treatment and evacuation/repatriation. Northcott Global Solutions Ltd will be solely responsible for all decisions on the most suitable practical and reasonable solution to any problem, and will expertly guide you through the process.
In the event of an emergency please contact:
Northcott Global Solutions Ltd
Tel: +44 (0)207 183 8910
Back up Mobile: +44(0) 7785627433
Northcott Global Solutions Ltd (NGS) may be contacted at any time, should you require advice or assistance regarding all medical emergency matters.
In the event that you require in-patient hospital treatment and/or evacuation/repatriation, it is imperative that Northcott Global Solutions Ltd is contacted and authorization obtained prior to such treatment and/or evacuation/repatriation taking place.
Northcott Global Solutions Ltd will require the following details from you:
- Your name and address
- Your location and details (including passport/visa etc)
- The name and phone number of the doctor and hospital treating you
- The nature of the emergency
Northcott Global Solutions Ltd will automatically have access to your policy details so you don’t need to provide these to them.