A level of support you won’t find with anyone else

All our insurance policies/claims are supported by specialist emergency assistance company, Northcott Global Solutions Ltd (NGS). They are accredited to both ISO 9001 and ISO 27001 standards.

With their  24/7/ 365 control centre, direct connections to over 7000 local support organisations world wide and the authority of the insurers to make payments directly to care and security providers you can be sure of a swift response.

The NGS Operations Centre is staffed by operationally experienced, senior, specialized, ex-military personnel. They can react in minutes to an emergency even in places where there is little or no domestic, emergency infrastructure.

claims support by Northcott Global Solutions
  • BREADTH OF COVER

    NGS cover is global and includes all client employees, consultants, associates, dependents and clients (at NGS’s discretion) travelling with any of the above.

  • FASTER RESPONSE TIMES

    NGS is normally with a client in urban areas within 40 minutes (& often much faster). This makes the 3-7 day industry standard response time obsolete.

  • POINT-OF-INCIDENT RESPONSE

    Airport response is adequate in the fully developed world but irrelevant where local emergency services are sub-standard. By including local provider options globally NGS fills this fundamental gap.

  • INTEGRATED TRACKING & TRAVEL MANAGEMENT

    NGS offers the client a fully integrated, multiplatform tracking & travel management product that is fully integrated to the unique NGS response capability. This combination has seen reaction times reduced to just a few minutes in many cases.

  • NO ENVIRONMENT TOO DIFFICULT

    Traditional providers are set up to service the developed world and then do their best in more challenging cases/regions. NGS is the opposite.

    We are set up to operate in the most challenging conditions on the basis that developed world cases can rely on local emergency services.

  • Constantly working. NGS maintains a unique system of due diligence on all its providers & partners around the world. By examining their relevant insurances NGS gets clarity on their standard of work and exactly where & what their capability is.

  • 7000+ SERVICE PROVIDERS

    We maintain a capability in every country in the world.
    About 75% of the work hours in the Operations Centre is spent on building and maintaining our network of service providers, locally – globally.

  • DELIVERING COST REDUCTION

    We remove traditional pricing conflicts-of-interest by offering clients a choice of options and employing local assets rather than our own.
    An open cost +30% pricing model and unparalleled speed of reaction further drives down case costs, often to the hundreds of dollars.

  • FLEXIBILITY

    NGS recognizes that different companies have different decision trigger mechanisms.
    One solution does not fit all. The greater width of the NGS capability allows clients to choose the response that suits them & their situation.

  • ROBUSTNESS & RELIABILITY

    Strength in depth. NGS has numerous providers for particular services in every region.
    This depth makes the NGS provision exponentially stronger and less brittle than the traditional providers who are exposed if any one element fails.

  • FORCE MAJEURE

    We have never called force majeure – and are designed not to. This compares favourably to the traditional assistance market in recent years during the likes of the Arab Spring, Japanese tsunami, Thailand, South Sudan, Yemen, Ukraine, Islamic State, Syria, Libya and the ongoing ebola crisis.

  • DEVELOPED WORLD CAPABILITY

    NGS has access to Preferred Provider Organisations (PPO networks) across the more developed regions of the world. This helps us to cost contain when assisting in regions such as Europe and the USA.

What to do in the event of an Emergency/ Claim.

All policy-holders have full contact details in their account centre.  If you are a member you can Login to your account here.

Emergency Claims

You should use the services of our assistance company, Northcott Global Solutions Ltd for ALL medical emergency matters, in-patient hospital treatment and evacuation/repatriation.  Northcott Global Solutions Ltd will be solely responsible for all decisions on the most suitable practical and reasonable solution to any problem, and will expertly guide you through the process.

In the event of an emergency please contact:

Northcott Global Solutions Ltd
Tel: +44 (0)207 183 8910
Back up Mobile: +44(0) 7785627433
Email: [email protected]

Northcott Global Solutions Ltd (NGS) may be contacted at any time, should you require advice or assistance regarding all medical emergency matters.

In the event that you require in-patient hospital treatment and/or evacuation/repatriation, it is imperative that Northcott Global Solutions Ltd is contacted and authorization obtained prior to such treatment and/or evacuation/repatriation taking place.

Northcott Global Solutions Ltd will require the following details from you:

  • Your name and address
  • Your location and details (including passport/visa etc)
  • The name and phone number of the doctor and hospital treating you
  • The nature of the emergency

Northcott Global Solutions Ltd will automatically have access to your policy details so you don’t need to provide these to them.

INTERNATIONAL EMERGENCY ASSISTANCE YOU CAN DEPEND ON

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