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A level of support you won’t find with anyone else

Our emergency claims are supported by specialist emergency assistance company, Intana Assist.

With their  24/7/ 365 control centre, direct connections to over 7000 local support organisations world wide and the authority of the insurers to make payments directly to care and security providers you can be sure of a swift response.

The Intana Assist operations centre is staffed by experience people who can react immediately to any situation even in places where there is little or no domestic, emergency infrastructure.

What to do in the event of an Emergency Claim.

All policy holders are emailed details of how to make a claim when they take out a policy, plus these details are kept in their account centre.
If you are a member you can Login to your account here.

Emergency Claims

You should use the services of our assistance company, Intana Assist ALL medical emergency matters, in-patient hospital treatment and evacuation/repatriation.  Intana Assist will be solely responsible for all decisions on the most suitable practical and reasonable solution to any problem, and will expertly guide you through the process.

In the event of an emergency please contact:

Emergency assistance T: +44 (0) 208 865 3109
E: [email protected]

Non emergency claims T: +44 (0) 208 865 3090
E: [email protected]

Intana Assist can be contacted at any time, should you require advice or assistance regarding all medical emergency matters.

In the event that you require in-patient hospital treatment and/or evacuation/repatriation, it is imperative that Intana Assist is contacted and authorization obtained prior to such treatment and/or evacuation/repatriation taking place.

Intana Assist will require the following details from you:

  • Your name and address
  • Your location and details (including passport/visa etc)
  • The name and phone number of the doctor and hospital treating you
  • The nature of the emergency

Intana Assist will automatically have access to your policy details so you don’t need to provide these to them.


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