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A level of support you won’t find with anyone else

For non-emergency claims use this link to notify us of your claim quickly and easily

Notify us of a claim

Do you need urgent assistance?

If you fall ill or have an accident and have any questions regarding medical treatment, please call the team on the below number as soon as possible. Do not email if it is urgent. The email address can be used to send supporting documents securely i.e. passports, medical records etc.

Telephone: +44(0) 207 902 7131

Email: [email protected]

Should you need medical treatment they will arrange this for you. They will also place a guarantee of payment, so you do not have to pay for any treatment. They deal with everything from out-patient appointments through to evacuations.*

You will be given a case number which you will need to quote each time you contact them. The team will liaise with your insurance company and oversee your case management.

*Subject to terms and conditions

Collinson Assistance Services Ltd must be informed that this contract covers the person concerned and the following details must be provided:

  • Scheme reference: Insurance for Journalists
  • Your name and address.
  • Your location and nature of the medical emergency.
  • The name and phone number of the doctor and the hospital treating you.

Failure to contact Collinson Assistance Services Ltd and obtain authorization may prejudice the claim and could mean that some or all of the costs involved may not be paid. In the event that liability cannot be established at the outset of an emergency, it is agreed that the first named insured will guarantee payment until such time that liability can be accepted by the insurers.